Help & Support

Yes, always. Free membership never expires, has no hidden fees, and requires no credit card. Founding Member (paid, coming soon) adds a badge, event priority, and annual swag.

Go to ocsocialsynergy.cloud/join and fill out the form. You'll be verified by email and can start earning points immediately.

Free Members can upgrade to Founding Member once that tier launches. Businesses join as Founding Pillars, a separate program.

Visit any Founding Pillar and scan their QR code at the counter. Points are added to your balance automatically.

Each Founding Pillar has one unique stamp. Collect all stamps to complete your Local Passport and unlock special rewards.

Points are valid as long as your account is active. We'll add expiry rules if they ever change, you'll be notified 30 days in advance.

Go to Redeem Points in your dashboard. Browse available rewards from Founding Pillars and claim the ones that match your balance.

A local business that has joined OCSS to offer loyalty rewards to members. They get a QR check-in system, movement feed placement, and monthly analytics.

Apply at /become-a-pillar. We review within 24 hours and set up your business profile, QR code, and dashboard.

$50/month (Monthly) or $480/year (Annual — save 20%). Both plans include all features. No setup fees, cancel anytime.

Yes — download the OC Social Synergy app from the App Store or Google Play. A web version is also available at ocsocialsynergy.cloud.

Go to /forgot-password, enter your email, and we'll send a reset link within a few minutes.

Go to Account Settings (/account). You can update your name, email, password, and notification preferences there.

Yes, from Account Settings → Danger Zone. Deletion is permanent and removes all points and stamps.

Check the Founding Pillars directory, each Pillar lists its active deals. Members-only deals are flagged with a lock icon.

Show the deal on your phone at the Pillar location. Some deals require scanning a QR; others just need a verbal mention.

Deals are one-per-visit unless a Pillar specifically says otherwise on their deal listing.

Email info@ocsocialsynergy.com or use the Contact page (/contact). We respond within 24 hours, Monday,Friday.

Email info@ocsocialsynergy.com with subject "Bug Report" and a screenshot if possible. We take bugs seriously and fix fast.